Glyfen

Reference

Diagnostics & bug reports

Glyfen can collect information that helps fix problems — but only on your terms. Everything here is opt-in and stored on your device; nothing is sent automatically, and you choose what to share when reporting a problem.

Diagnostic logging

A toggle (off by default) that records a timestamped activity trace — OCR pipeline steps, preprocessing, scan progress, and warnings. Logs are stored only on your device and never sent automatically. When enabled, an Export logs button appears so you can save or share them yourself.

Glyfen Diagnostics section with Diagnostic logging turned off and an Export functional telemetry button
Diagnostic logging is off by default.
Glyfen Diagnostic logging turned on, revealing an Export logs button and a description of what is recorded
When on, you can export the logs yourself.

Functional telemetry & “Help improve Glyfen”

Export functional telemetry lets you save anonymized scan performance summaries — timing, image counts, device class, and accuracy metrics. Help improve Glyfen is a separate opt-in toggle for anonymous usage data that improves scanning accuracy and search quality. Like everything else, it is stored locally and never sent automatically.

Glyfen Help improve Glyfen setting describing anonymized scan performance summaries with an Export functional telemetry button
Telemetry is anonymized, local, and opt-in.

Report a bug

Under Support, Report a bug opens a guided flow with optional logs and telemetry. Nothing is sent until you choose to share. The flow has five short steps:

  1. Choose what went wrong

    Pick a category: App crashed or froze, Search returned wrong results, Text not detected in image, Slow or overheating, UI or display issue, or Other.

    Glyfen Report a Bug step asking What went wrong with category options
    Step 1: pick a category.

  2. Describe the issue

    Explain what you were doing when it happened, then tap Next.

    Glyfen Report a Bug Describe the issue step with a text field asking what you were doing
    Step 2: describe what happened.

  3. Include diagnostics (optional)

    Choose whether to attach diagnostics (device info and scan session data) and improvement telemetry. Both are toggles you control — no image content or personal data is included.

    Glyfen Include Diagnostics step with toggles for Include diagnostics and Include improvement telemetry
    Step 3: decide what to attach.

  4. Contributor credit (optional)

    Optionally enter a name and allow contributor credit if your report helps improve the app.

    Glyfen Contributor Credit step with an optional name field and a credit checkbox
    Step 4: optional credit.

  5. Review & submit

    Glyfen shows exactly what will be shared — category, your description, and the approximate size of each attached piece (device info, logs, usage data) — before you tap Submit.

    Glyfen Review Report step listing category, description, and the exact data and sizes to be included before submitting
    Step 5: review the exact contents, then submit.